We require payment to be made in full 72 hours prior to arrival. Payment details will be sent via e-mail.
Arrival and Departure
Check in is available from 4.00pm to 8.00pm (16:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 11.00am (11:00) on the morning of departure.
Cancellation by the guest
We are a small business, so cancellations can have a big impact on us. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
Cancellation by us
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Damages and Breakages
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to send you an invoice, for repair or making good if the damage or breakage is significant.
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.
We are unable to accommodate anyone under the age of 18 years old.
Pets are not permitted at Hanam Manor.
Any data gathered during your booking may be held on file. We execute appropriate protection of all personal information provided.